• Your order will be confirmed within 48 hours. Once confirmed, it will be shipped within the next 48 hour
• After being dispatched, deliveries are completed within 4-6 business days
• You will keep receiving updates on the status of your order on your registered phone number and mail

We are exceedingly sorry for the inconvenience faced. Please reach out to us with your registered phone/email & order number and we will communicate the matter to the shipping partner on your behalf

If the order has already been dispatched, the chances are little of getting the address updated. If we have already shipped your order, we will call it back and send you a new package from our side.

Following can be done in case you are unable to receive your order:

• If the order hasn't been dispatched yet, send us a reminder on when you would like us to ship it and we will take it further accordingly
• If the order is already in transit, we will request the shipping partner to hold it for you for a few days and reattempt delivery. (Note: This is not an assured service.)
• You can also request your neighbour/security to receive the parcel on your behalf

Most of our shipping partners offer to collect COD payment via GPay/PhonePe - so you can request the delivery person to receive the payment via UPI.

Yes. Shipping is free all over India.

Our jewellery is designed for everyday wear. Hence, you can buy our colour stoned jewellery with assurance that the colours will not fade with regular use.
However, you can follow these steps to make your jewellery last long:

• Avoid any physical harm.
• Avoid any other exposure to any acidic chemicals and the stones in your jewellery will stay as good as new.

While we have made every effort to display colours of the products appear as accurately as possible on the site, we cannot guarantee that your monitor or screen's display of any colour will be just as accurate, as computer monitors and
screens of electronic devices vary. Some products may also appear smaller or
larger than their image displayed on the site.

Shimmering sterling takes care of your convenience. You can refer to our size guide page ( Ring Size ) know your exact size. Best way to know your size is to get professionally checked by a jeweler.

We try our best to assist our customers with purchasing. Please reach out to our support team and we will do our best to help.

Note: This is not an assured service, once the order has been placed without a note, there is a good chance that we may not be able to add the note despite you informing
us before shipping.

Relationships work best with trust in place and we make sure to build it right. Each product sold at Shimmering Sterling is supplied with its authenticity certificate, ensuring you get exactly what’s promised.

 We are sorry to hear that your product is damaged. To exchange a broken product:

• Please write an email to us at www.shimmeingsterling.com or WhatsApp us at 76040 81873 with images of the product & unboxing video. We will help arrange a replacement for you.

Sorry to hear that you would like to cancel your order. You can easily cancel your order by reaching out to us at shimmeringsterling@gmail.com and our team will take care of the rest. Just for feedback, please do let us know on the same email your reason for cancelling the order, this will help us improve in future.